Robotic Process Automation is software that imitates human work steps and automates manual, repetitive processes. The software robot is practically like a virtual employee, who is trained once and then carries out the process independently. RPA is used for rule-based and recurring processes. In practice, this type of automation can be used in any industry that uses computer technology. The advantage of using RPA is, that the existing IT architecture and infrastructure may not be affected. RPA is an upgrade and a complement to existing systems, which can reduce human work and avoid errors.
Application areas
- Accounting
- Procurement and logistics
- IT-sector
- Human resource
- Customer service
- Insurance
Benefits for companies
- Quality of execution
- Increase in customer satisfaction
- Increase in employee satisfaction
- Leverage in sales and profits
- Availability around the clock